the postal company
Privacy Policy
At The Postal Company, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your personal data. By using our website https://www.thepostalcompany.com and services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect the following types of information when you use our website or services:
a. Personal Information
When you place an order or contact us, we may collect:
- Your name and email address
- Sender and recipient address information
- Any message or letter content you provide
- Payment-related details (processed securely via Stripe)
b. Usage Data
We automatically collect certain data when you visit our Website, such as:
- IP address and device information
- Browser type, operating system, and referring URLs
- Pages visited and time spent on the site
c. Cookies and Tracking Technologies
We use cookies and similar technologies to improve website functionality, personalize your experience, and analyze site performance. You can control cookie preferences through your browser settings.
d. Letter Content
The letter text you submit is used solely for the purpose of printing and mailing your letter.
We do not read or analyze the contents of your letter. The only exception is if there is an issue preventing delivery (for example, an incomplete or unclear address). In such a case, we may access address details—but not your message content—to resolve the issue.
2. How We Use Your Information
We process your personal information for the following purposes:
- To process and deliver your letter or order
- To communicate with you about your purchase or support requests
- To maintain and improve our website and services
- To process payments securely via Stripe
- To comply with legal obligations or postal regulations
- To send optional marketing updates (only if you have given explicit consent)
We do not sell or rent your data to third parties.
3. Payments
All payments are processed through Stripe, a secure third-party payment processor.
We do not store your full credit card details on our servers. Stripe may collect and process necessary transaction information such as your name, email, and payment method.
For more information, please review Stripe's Privacy Policy.
Once your payment has been confirmed, your order begins processing. Because our service is personalized and printed immediately, refunds are generally not possible after processing has started.
4. Data Sharing
We only share your information when necessary to provide our services or when required by law. This includes:
- Service Providers: trusted partners that help us process payments, print and send letters, or manage our website infrastructure.
- Legal Requirements: if required to comply with a court order, regulation, or government request.
- Consent: if you explicitly authorize us to share your information with another party.
We do not share your letter content or address data with third parties for marketing or advertising purposes.
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purpose it was collected for, such as completing an order or complying with legal requirements.
Letter content and address data may be deleted from our systems within a reasonable period (typically within 30 days after mailing), unless we are required by law to retain it longer.
6. Your Rights
Depending on your location (e.g., under the GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion ("right to be forgotten")
- Withdraw consent for processing at any time
- Object to data processing in certain cases
- Request data portability (a copy of your data in a machine-readable format)
To exercise these rights, please contact us at privacy@thepostalcompany.com.
We may require verification of your identity before processing your request.
7. Data Security
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or alteration.
This includes the use of HTTPS encryption, secure servers, and access controls.
However, no system can guarantee absolute security. By using our services, you acknowledge that data transmission over the Internet carries inherent risks.
8. International Data Transfers
If you are located outside the country where our servers or partners operate, your data may be transferred and processed in other jurisdictions.
We ensure that appropriate safeguards are in place to protect your data according to applicable data protection laws.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
If material changes occur, we may notify you by email or a notice on our website.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us: support@thepostalcompany.com