the postal company

1. Use of Our Website

You agree to use this Website only for lawful purposes and in a way that does not infringe upon, restrict, or inhibit anyone else's use or enjoyment of the Website.

You must not:

• Use the Website to transmit or send unsolicited messages or unlawful content;
• Attempt to gain unauthorized access to any part of the Website or its systems;
• Use automated systems (such as bots or scripts) to interact with the Website.

2. Our Service

The Postal Company provides a service that allows users to create and send physical letters by entering an address, message content, and payment details on our Website.

We handle the printing, packaging, and mailing of letters on your behalf.

We reserve the right to refuse or cancel any order that contains illegal, offensive, or harmful content, or that may violate any applicable law or regulation.

3. User Content

By submitting letter content or other materials through our Website, you represent and warrant that:

• You own or have the necessary rights to the content you submit;
• The content does not infringe upon any third party's rights or contain unlawful material;
• You grant us a non-exclusive, royalty-free license to process, print, and deliver your letter as part of the Service.

We do not review or edit your message content, except when necessary to comply with legal or postal regulations.

4. Payments

• All payments are processed securely via Stripe.
• By placing an order, you agree to provide accurate and complete billing information.
• You authorize us to charge your selected payment method for the total amount of your order.

The Postal Company is not responsible for issues arising from incorrect payment details, declined transactions, or payment processor errors.

5. Delivery and Fulfilment

Once your order is confirmed and payment has been received, we will process and send your letter to the address provided.

Delivery times may vary depending on postal services, holidays, and destination countries.

We cannot guarantee exact delivery dates and are not liable for delays or losses caused by third-party carriers.

6. Refunds and Cancellations

Due to the personalized nature of our service, letters that have already been printed or mailed cannot be refunded or cancelled.

If an order has not yet been processed, you may contact us as soon as possible at support@thepostalcompany.com to request cancellation.

Refunds, where applicable, will be made using the original payment method.

7. Intellectual Property

All content, designs, trademarks, and materials available on this Website (except user-submitted content) are the property of The Postal Company or its licensors.

You may not reproduce, modify, or distribute any part of the Website or its content without prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, The Postal Company shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or our Services, including (but not limited to) delays in delivery, loss of mail, or errors in address information supplied by the user.

Our total liability for any claim shall not exceed the total amount paid for the affected order.

9. Third-Party Links and Services

Our Website may contain links to third-party websites or services (e.g., payment processors or postal tracking sites).

We are not responsible for the content, availability, or privacy practices of any third-party websites.

10. Privacy and Data Protection

Your privacy is important to us. We collect and process personal information (such as sender and recipient addresses, letter content, and payment information) only to fulfil your order and provide our Services.

We process your data in accordance with our Privacy Policy, available at https://www.thepostalcompany.com/privacy.

By using our Services, you consent to this processing.

11. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time.

Any changes will be posted on this page with an updated effective date. Continued use of our Website after such changes constitutes your acceptance of the revised terms.

12. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the Netherlands, without regard to its conflict of law principles.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in the Netherlands.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us at support@thepostalcompany.com